Lost to Followup? 3 Tips to Re-engage Your Patients
Lost to follow up happens, to be sure, but don’t we all wonder where they went? Why they are no longer coming to support groups and activities? And how you might recapture their attention and participation?
Since 2000, BSCI has specialized in providing bariatric professionals with research, insight and resources to really connect with their patients. Here are our top three tips to keep those veteran patients involved, engaged and inspiring others.
- Let them share & show off. For newbies, there is nothing like hearing from long-term, successful patients! And there is nothing that veteran patients love more than to have the opportunity to crow a bit, share their story, their before pants, and photos. At BSCI, we recommend that each support group meeting include a segment devoted just for that. Not simply, going around the room and having each share their name and how much weight they have lost, but a showcase time for a few patients. Assign your ‘feature patients’ in advance and encourage them to bring photos, clothes and family members to hear them tell their story. If you do multiple types of surgeries, perhaps select one patient for each. Provide them with some sort of certificate, pin or token for their accomplishment. Recognize and honor their accomplishments at 1 year, 2 years, 3 years and so forth. Keep them coming, by keeping them in the spotlight.
- Create Opportunities for them to serve. As you know, bariatric patients are so very grateful for their new lives, grateful to their surgeons for their skill and their bariatric team for their education and ongoing support. Many of your patients are likely seeking an opportunity to pay it forward, to give back. There are so many ways to use your patients in your program to the benefit of all. You may enjoy reading The Dangers & Benefits of Using Bariatric Patients in your Program. Give them an assignment, a job, a committee on which to serve.
- Enhance and Improve your post op educational content. I will always recall this statement made by a new patient, “I will keep attending support groups as long as I learn something new each time.” Years later, he was still coming! Quite a testament to the need for a variety of quality lessons, educational content and enticing topics that teach about the bariatric lifestyle, not just what to eat in the first few months following surgery. Once, again BSCI has come to the rescue with exceptional lesson plans, handouts and teaching aids. These research- based lessons are insightful and timely and appeal to veteran, struggling and new bariatric patients. Support Groups of Excellence Lesson Plans.
Thank you for caring about your bariatric patients. Not just the newbies, but your long-term veteran patients as well. I encourage you to try these tips and see if you can keep your patients participating in your program longer, and reduce the number of those labeled, ‘Lost to Follow-up.”
For lesson plans, effectively using volunteers in your program, agenda ideas and facilitation skills, consider our Support Group Leader Certification Course. we’d love to have you as one of our nearly 1,000 certified leaders and know you will learn and enjoy the content. 10 CEU’s